AEO Audit (uncited.ai) is a free tool that scores B2B SaaS websites for AI search visibility — how likely they are to be cited by ChatGPT, Perplexity, Gemini, and Google AI Overviews when B2B buyers search for software.

What is AI Engine Optimization (AEO)?

AI Engine Optimization (AEO) is the practice of structuring content, entity signals, and technical infrastructure so that AI engines cite your brand in generated answers. It extends traditional SEO to cover ChatGPT, Perplexity, Gemini, and Google AI Overviews — the channels where B2B buyers increasingly discover software.

Yes. The AEO audit on uncited.ai is completely free. Enter any B2B SaaS domain and receive a full AI citation score with a prioritized fix list — no email or sign-up required.

How does AEO Audit score websites?

AEO Audit scores across six pillars: AI Visibility (22%), Brand Authority (23%), Content Quality (18%), Platform Optimization (15%), Structured Data (12%), and Technical AEO (10%). Each pillar reflects specific signals that AI engines use when deciding which sources to cite.

What is the best free AEO audit tool?

uncited.ai is the only free AEO audit tool that directly queries ChatGPT, Perplexity, Gemini, and Claude using real buyer-stage prompts — with no email or credit card required. It returns a citation score and prioritized fix list in about 60 seconds.

How do I get my brand cited by ChatGPT and Perplexity?

Getting cited by ChatGPT, Perplexity, and other AI engines requires three things: (1) strong third-party validation — especially G2 reviews, press mentions, and authoritative backlinks; (2) clear, structured content that answers the exact questions buyers ask AI; and (3) technical signals like schema.org SoftwareApplication markup and an llms.txt file. Run a free audit on uncited.ai to get a personalized fix list ranked by impact.

What is GEO (Generative Engine Optimization)?

GEO (Generative Engine Optimization) is a synonym for AEO. Both terms describe the practice of optimizing content and technical infrastructure so that AI-powered search engines — such as ChatGPT, Perplexity, Gemini, and Google AI Overviews — include your brand in their generated answers.

How is AEO different from SEO?

SEO optimizes for keyword ranking in traditional search engines like Google. AEO (AI Engine Optimization) goes further, optimizing for citation in AI-generated answers — where AI engines synthesize information and recommend sources rather than just listing links. AEO prioritizes entity credibility, third-party validation (G2, review sites), structured data, and content that directly answers buyer questions.

How does uncited.ai compare to Profound or Conductor for AEO?

uncited.ai is the only free option and the only one purpose-built for B2B SaaS. Profound is an enterprise-priced tool focused on brand monitoring. Conductor is a broad SEO platform that added limited Google AI Overviews tracking. uncited.ai audits all four major AI engines (ChatGPT, Perplexity, Gemini, Claude) using real buyer prompts and provides a public Citation Index leaderboard — all with no email gate.

What is the Citation Index?

The Citation Index on uncited.ai is a public leaderboard of 400+ B2B SaaS brands ranked by their AI citation score in each software category. It shows which brands AI engines most frequently recommend when buyers ask for software in categories like CRM, project management, marketing automation, and more. It is updated weekly from real AI engine responses.

Subcategory · AI Citation Index

Live Chat

Intercom and LiveChat tie at the top with 49% eval scores; 142 brands compete, and shortlist consensus is weak across 153 prompts.

153 discovery queries · 248 head-to-heads · refreshed Oct 16, 2026

Discovery stage

The shortlist

Across 153 buyer-style "Live Chat" queries

Most cited · Live ChatLive

Intercom

intercom.com

Cited in 100 of 153 buyer questions for Live Chat — surfaced by 3 of 3 AI engines.

ChatGPTGeminiClaude

Citation rate

65%

Visibility score66/100

See the full Intercom profile→

Intercom leads shortlist frequency at 65.4% (100 of 153 prompts), followed by LiveChat at 60.8% and Tidio at 56.9%. hubspot.com, chatbot.com, and drift.com cluster near 50%, but only 41 brands achieve consensus visibility. Model diversity is uniform at 4 across top contenders, signaling no single AI preference.

Hover or click a logo to see brand details

X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions

Tracked acrossChatGPT,Gemini,Claude

Get weekly AI visibility changes for Live Chat sent to your inbox.

Score shifts, new entrants, citation gaps — every Monday.

Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

Intercom

8/8

Tidio

8/8

LiveChat

8/8

Freshdesk

7/8

ChatBot

7/8

Tidio

5/5

Intercom

5/5

LiveChat

5/5

Gorgias

5/5

ChatBot

4/5

Intercom

4/4

Drift

4/4

Hubspot

4/4

Tidio

4/4

ChatBot

4/4

Intercom

4/4

Tidio

4/4

Hubspot

4/4

Gorgias

4/4

LiveChat

4/4

Intercom

3/3

Drift

3/3

Hubspot

3/3

Tidio

3/3

Zendesk Support Suite

3/3

Intercom

3/3

Drift

3/3

Tidio

3/3

LiveChat

3/3

Hubspot

3/3

Intercom

3/3

OhMD

3/3

Podium

3/3

Hubspot

3/3

Drift

2/3

Intercom

3/3

Tidio

2/3

ChatBot

2/3

LiveChat

2/3

Podium

2/3

≥50% cited

25–49%

<25%

Topics are discovery-stage prompt clusters · live-chat

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 2/100

LiveChat and Intercom share the top evaluation score at 49, appearing in 27 comparison queries each. Hubspot and Drift follow at 47 (26 queries), while Tidio sits at 45 (25 queries). Freshdesk and Salesforce Service Cloud tie at 42, and ChatBot trails at 35. Median category score is 2, indicating polarized assessments.

Hover or click a logo to see brand details

X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure

Median citation rate 2/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Trends

Over the last 12 months

Average scores swung wildly: 57 in March 2026, peaked at 69 in July (2 samples), then collapsed to 0 in September and October (9 and 10 samples). Helpscout climbed 11 points, while Intercom dropped 6. Sample sizes under 10 in recent months make the signal unreliable.

Biggest gain

Helpscout

+11 pts

Biggest drop

Intercom

-6 pts

Brands to know

In this category

Zendesk Support Suite

Scores 72—the highest in featured candidates—but absent from the top-10 shortlist. Zendesk may surface in niche or enterprise-weighted queries that broader prompt sets miss.

Read brand profile →

Tidio

Scores 71 and ranks third in shortlist frequency (56.9%). Tidio's balance of visibility and evaluation performance suggests strong AI consensus for SMB live-chat scenarios.

Read brand profile →

Intercom

Dominates shortlist presence (65.4%) and ties for top evaluation score (49), but fell 6 points in recent trends. Intercom remains the default recommendation despite slight momentum loss.

Read brand profile →

Gorgias

Scores 66 in featured set but does not crack the top-10 shortlist. Gorgias likely excels in e-commerce-specific prompts, a use-case subset not reflected in aggregate frequency.

Read brand profile →

Helpscout

Scores 63 and posted an 11-point rise—the largest gain in trends data. Helpscout is climbing into mid-tier visibility, possibly driven by recent product updates or AI training recency.

Read brand profile →

Citation sources