AI Visibility
measured49/100
Frequently Cited · in Customer Success
measured from this brand's audit prompts
AEO Readiness
fundamentals69/100
Solid fundamentals
Avg Prompt Score
15
across 101 prompts
AI Share of Voice
4%
across 85 prompts
Critical Issues
2
critical + high
How AI Visibility breaks down
in Customer Success
Composite = 50% coverage + 30% engine breadth + 20% position, measured across this brand's own audit prompts (it isn't in a tracked category rollup yet). Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories SuccessKPI is visible in
1Executive summary
Genesys is highly likely to be cited by AI engines for evaluation-stage queries because it has strong third-party review volume on G2 (1,538 reviews; 4.4/5) and substantial TrustRadius coverage (846 reviews; 8.8/10). The single highest-ROI fix is to add/verify B2B evaluation structured data (SoftwareApplication/FAQPage) and ensure it’s crawlable on key product/pricing pages, since schema evidence was not found in the live crawl of the pricing page.
Based on audit of genesys.com · May 21, 2026