Other products from Gorgias
AI Visibility
measured51/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals43/100
Some gaps
Avg Prompt Score
73
across 843 prompts
AI Share of Voice
73%
across 843 prompts
Critical Issues
5
critical + high
Shortlist Position
19/52
Challenger · Help Desk Discovery
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Gorgias is visible in
2Your visibility gap
Gorgias surfaces in 19/52 Help Desk discovery prompts. Claim this profile to see which 33 prompts you're missing and how to win them.
Executive summary
Gorgias is already cited for core help desk discovery queries (e.g., “what is help desk software and how does it work” and “best help desk software for small businesses”), and it has strong B2B review authority on G2 (134+ reviews on Capterra; G2 review page exists). The biggest AI citation risk is evaluation-stage coverage for enterprise/IT/healthcare/public-sector/nonprofit use cases—your gap queries are not well matched by first-party, crawlable evaluation content—so the highest-ROI fix is to publish/expand first-party, industry-specific help desk evaluation pages that directly answer: “how to streamline ticket management with help desk tools”, “best help desk software for enterprise organizations”, and the other listed vertical/IT/public-sector/nonprofit prompts.
Based on audit of gorgias.com · May 5, 2026