Gorgias
SupportExecutive summary
Gorgias is highly likely to be cited for evaluation-stage prompts because it has strong G2 presence (549 reviews, 4.6/5) and first-party comparison pages for key competitors like Zendesk, Kustomer, Intercom, Freshdesk, and Gladly. The single highest-ROI fix is to ensure structured data coverage (SoftwareApplication + FAQPage for evaluation queries) and technical crawlability for all critical pages (especially pricing and comparison pages) so AI engines can reliably extract “what it costs” and “how it compares” answers.
Based on audit of gorgias.io · Apr 2, 2026
Avg Prompt Score
57
across 19 prompts
Category Rank
#11
of 51 brands
vs. Category Avg
+3
avg 63/100
Critical Issues
4
critical + high
Support · score distribution
51 brands66/100 · #11 of 51 · +3 above avg
Pillar scores vs. category average
Vertical line = category average (51 brands)