Other products from Gorgias
AI Visibility
measured13/100
Emerging · in Help Desk
measured from this brand's audit prompts
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
4
across 299 prompts
AI Share of Voice
0%
across 280 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured across this brand's own audit prompts (it isn't in a tracked category rollup yet). Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Gorgias is visible in
3Brand overview
Gorgias is highly likely to be cited for evaluation-stage prompts because it has strong G2 presence (549 reviews, 4.6/5) and first-party comparison pages for key competitors like Zendesk, Kustomer, Intercom, Freshdesk, and Gladly. The single highest-ROI fix is to ensure structured data coverage (SoftwareApplication + FAQPage for evaluation queries) and technical crawlability for all critical pages (especially pricing and comparison pages) so AI engines can reliably extract “what it costs” and “how it compares” answers.
Based on audit of gorgias.io · Apr 2, 2026