Other products from Gorgias
AEO Score
66
Strong Presence
Avg Prompt Score
4
across 295 prompts
AI Share of Voice
0%
across 276 prompts
Critical Issues
4
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Gorgias is visible in
2Executive summary
Gorgias is highly likely to be cited for evaluation-stage prompts because it has strong G2 presence (549 reviews, 4.6/5) and first-party comparison pages for key competitors like Zendesk, Kustomer, Intercom, Freshdesk, and Gladly. The single highest-ROI fix is to ensure structured data coverage (SoftwareApplication + FAQPage for evaluation queries) and technical crawlability for all critical pages (especially pricing and comparison pages) so AI engines can reliably extract “what it costs” and “how it compares” answers.
Based on audit of gorgias.io · Apr 2, 2026