AI Visibility
measured18/100
Emerging · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals63/100
Some gaps
Avg Prompt Score
8
across 389 prompts
AI Share of Voice
5%
across 368 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Kayako is visible in
3Executive summary
Kayako is a B2B help desk/customer self-service SaaS with strong primary review authority on G2 (223 reviews, 4★) and publicly crawlable pricing ($39/agent/mo billed annually on the pricing archive). The biggest AI-citation risk is evaluation-stage comparison coverage: while Kayako hosts first-party competitor comparison pages (e.g., Help Scout vs Freshdesk), there is no clear evidence (from live checks) of first-party pages specifically titled/structured for each required query pair (e.g., “Kayako compare to Zendesk” / “Kayako compare to Intercom”) and there is no confirmed SoftwareApplication/FAQPage/LLMs.txt structured-data footprint.
Based on audit of kayako.com · Apr 2, 2026