AEO Score
78
Strong Presence
Avg Prompt Score
16
across 2163 prompts
AI Share of Voice
16%
across 2163 prompts
Critical Issues
2
critical + high
Brand Accuracy
2/338
citations with inaccuracies
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Intercom is visible in
10Executive summary
Intercom is highly likely to be cited by AI engines for evaluation and conversion queries because it has strong third-party review authority (e.g., G2 seller page shows 3,845 reviews) and publicly crawlable pricing with explicit tiers. The single highest-ROI fix is to strengthen/verify structured data coverage (SoftwareApplication + FAQPage for evaluation queries) and ensure AI-crawler crawlability of the most important evaluation pages (pricing, comparisons, and key product pages).
Based on audit of intercom.com · May 18, 2026