AI Visibility
measured79/100
Frequently Cited · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
16
across 2161 prompts
AI Share of Voice
16%
across 2161 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Live Chat
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Intercom is visible in
11Executive summary
Intercom is strongly positioned for AI citation in evaluation-stage queries because it has a large G2 presence (3,851 reviews) and publicly crawlable pricing with explicit tiers and per-seat/per-outcome pricing. The biggest risk pattern is conversion-stage “Intercom pricing / plans” and evaluation-stage “Intercom vs [competitor]” where AI engines need consistent first-party, crawlable structured content (e.g., SoftwareApplication/FAQPage) and robust crawlability signals beyond marketing pages.
Based on audit of intercom.com · May 28, 2026