AEO Score
12
Limited Presence
Avg Prompt Score
10
across 615 prompts
AI Share of Voice
8%
across 603 prompts
Critical Issues
5
critical + high
Shortlist Position
1/74
Not Visible · Customer Support Discovery
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories LiveChat is visible in
2Executive summary
LiveChat is already well-positioned for AI citation in mid-funnel evaluation queries (it has strong G2 review volume and a crawlable, tiered pricing page). The biggest remaining risk for the highest-value discovery gaps (e.g., “top customer support tools for enterprise companies” and “customer support software for non-profit organizations”) is that the site’s category/use-case pages are not structured as self-contained, enterprise/non-profit/e-commerce answer blocks that AI engines can reliably extract.
Based on audit of livechat.com · May 5, 2026