AI Visibility
measured70/100
Frequently Cited · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals12/100
Weak fundamentals
Avg Prompt Score
26
across 633 prompts
AI Share of Voice
26%
across 633 prompts
Critical Issues
5
critical + high
Shortlist Position
1/74
Not Visible · Customer Support Discovery
How AI Visibility breaks down
in Live Chat
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories LiveChat is visible in
2Your visibility gap
LiveChat surfaces in 1/74 Customer Support discovery prompts. Claim this profile to see which 73 prompts you're missing and how to win them.
Executive summary
LiveChat is already well-positioned for AI citation in mid-funnel evaluation queries (it has strong G2 review volume and a crawlable, tiered pricing page). The biggest remaining risk for the highest-value discovery gaps (e.g., “top customer support tools for enterprise companies” and “customer support software for non-profit organizations”) is that the site’s category/use-case pages are not structured as self-contained, enterprise/non-profit/e-commerce answer blocks that AI engines can reliably extract.
Based on audit of livechat.com · May 5, 2026