AEO Audit is a free tool that scores B2B SaaS websites for AI search visibility — how likely they are to be cited by ChatGPT, Perplexity, and Google AI Overviews when B2B buyers search.

What is AI Engine Optimization (AEO)?

AI Engine Optimization (AEO) is the practice of structuring content, entity signals, and technical infrastructure so that AI engines cite your brand in generated answers. It extends traditional SEO to cover ChatGPT, Perplexity, Gemini, and Google AI Overviews.

Yes. AEO Audit is free. Enter any B2B SaaS brand and receive a full AI visibility score with prioritised recommendations.

How does AEO Audit score websites?

AEO Audit scores across six pillars: AI Visibility (22%), Brand Authority (23%), Content Quality (18%), Platform Optimization (15%), Structured Data (12%), and Technical AEO (10%). Each pillar reflects specific signals that AI engines use when deciding which sources to cite.

Zendesk Support Suite AI Visibility Profile — unCited.ai

[unCited]/

Zendesk Support Suite

Product Citation Index AI Influence Blog Book

AEO Score

Strong Presence

Avg Prompt Score

across 732 prompts

AI Share of Voice

53%

across 712 prompts

Category Visibility

#14

in Help Desk · of 62

Critical Issues

critical + high

Per-stage performance

Discovery

533 category

Cited74%396/533

Share of voice68%avg

Engine consensus37%of engines

Competitors2.3avg/cited

Sentiment—no data

Evaluation

13 brand-level

Cited62%8/13

Share of voice62%avg

Engine consensus100%of engines

Competitors0.9avg/cited

Sentiment—no data

Trust

7 brand-level

Cited57%4/7

Share of voice57%avg

Engine consensus100%of engines

Competitors3.8avg/cited

Sentiment—no data

Conversion

6 brand-level

Cited83%5/6

Share of voice83%avg

Engine consensus100%of engines

Competitors2.0avg/cited

Sentiment—no data

Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.

Categories Zendesk Support Suite is visible in

Executive summary

Zendesk is highly likely to be cited by AI engines for evaluation-stage prompts like "What is the best customer service software?" and "How does Zendesk compare to Salesforce Service Cloud?" because it has strong third-party review authority (e.g., Gartner Peer Insights profile exists) and first-party comparison content (e.g., Zendesk vs. Salesforce and Zendesk vs. ServiceNow pages). The single highest-ROI fix is to ensure structured data + crawlability for evaluation pages (especially SoftwareApplication/FAQPage) and to strengthen prompt-specific FAQ blocks for omnichannel + AI-assisted support and mid-market/enterprise worthiness.

Based on audit of zendesk.com · Apr 1, 2026

Per-stage performance

Categories Zendesk Support Suite is visible in

Executive summary

Pillar Benchmarks