AI Visibility
measured10/100
Emerging · in IT & Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
11
across 170 prompts
AI Share of Voice
4%
across 149 prompts
Critical Issues
2
critical + high
How AI Visibility breaks down
in IT & Service Management
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Hiverhq is visible in
1Executive summary
hiverhq.com is a strong B2B help desk SaaS brand with very strong G2 authority (4.6/5 with ~1,275 reviews) and active first-party comparison content that can support evaluation-stage queries like “How does Hiver compare to Zendesk?” and “How does Hiver compare to Freshdesk?”. The single highest-ROI fix is to add/verify B2B evaluation structured data (SoftwareApplication + FAQPage targeting the exact evaluation prompts) and ensure it’s crawlable/SSR so AI engines can reliably extract “what it is / who it’s for / pricing / comparisons” from Hiver pages rather than only from third parties.
Based on audit of hiverhq.com · Apr 2, 2026