Subcategory · AI Citation Index
Who AI is citing in Customer Data Platform
No single CDP dominates AI citations; Customer leads featured brands at 74, but shortlist coverage is zero across 15 audited prompts.
Brands tracked
56
Avg AEO score
60/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best Customer Data Platform software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 35/100
In head-to-head evaluations, Amplitude Activation leads at 67 average score across 4 comparison queries, closely followed by Braze at 66. Iterable scores 55 over 3 queries, while Segment—despite strong brand recognition—averages only 44. The median evaluation score sits at 35, meaning half the field scores below that threshold when directly compared.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Only two months of audit data exist (March and April 2026, 21 and 51 prompts respectively), showing average scores rising from 54 to 60. Dotdigital jumped 22 points month-over-month, the largest gain. Segment fell 5 points. Too few data points to establish a durable trend.
Editorial picks
Brands worth watching
Customer
Customer scores 74, the highest in the category, despite limited comparison-query visibility. The score suggests strong AI citation momentum in contexts where the platform is directly mentioned.
Read brand profile →Braze
Braze ties for second at 72 in featured rankings and holds a 66 evaluation average across 4 head-to-head queries. Consistent presence in both discovery and comparison contexts points to balanced AI coverage.
Read brand profile →Amplitude Activation
Amplitude Activation leads evaluation queries at 67 average score across 4 comparisons. Its 66 featured score shows AI models cite it frequently when buyers ask about activation-layer CDPs.
Read brand profile →FAQ
Customer Data Platform questions, answered
What is the best customer data platform for enterprise marketing teams?+
How do Braze and Amplitude compare for customer data orchestration?+
Which CDP has the strongest AI citation momentum right now?+
Is Segment still a top choice for CDPs in 2026?+
Why does no CDP dominate AI shortlists?+
What CDPs perform best in head-to-head evaluations?+
Related
More in Data & Analytics
Want to know if AI cites your brand for Customer Data Platform?
Free audit. ChatGPT, Perplexity, Gemini, Claude.
Run an audit →