Salesforce
CRMThe enterprise CRM that defined the category
Executive summary
Salesforce is highly likely to be cited by AI engines for CRM evaluation prompts because it has massive G2 review volume (25,501 reviews, 4.4★) and first-party comparison content such as “Salesforce vs HubSpot” and “Zoho vs Salesforce.” The single highest-ROI fix is to expand/standardize first-party comparison coverage for the remaining competitor prompts (Microsoft Dynamics 365, Pipedrive, SAP Sales Cloud) and ensure each page is crawlable SSR with evaluation-focused answer blocks.
Based on audit of salesforce.com · Apr 1, 2026
Avg Prompt Score
53
across 19 prompts
Category Rank
#1
of 21 brands
vs. Category Avg
+23
avg 63/100
Critical Issues
5
critical + high
CRM · score distribution
21 brands86/100 · #1 of 21 · +23 above avg
Pillar scores vs. category average
Vertical line = category average (21 brands)