Subcategory · AI Citation Index
Hospitality & Restaurants
Toast is the consensus pick — surfaces in two-thirds of discovery prompts about hospitality software, visible on every engine we track. Square and POINT split the second tier at 63% and 57%, both with four-engine visibility. Opera PMS is the kingmaker: shows up in more head-to-head comparisons than Toast but wins far fewer, scoring 49 out of 100 versus Toast's 64. The category is consolidated around one restaurant-POS brand (Toast), with a long tail of specialty players (property-management systems, scheduling tools, inventory platforms) that AI surfaces selectively depending on query phrasing.
35 discovery queries · 16 head-to-heads · refreshed May 1, 2026
Discovery stage
The shortlist
Across 35 buyer-style "Hospitality & Restaurants" queries
Toast shows up in 66% of buyer queries about hospitality software and surfaces across ChatGPT, Claude, Gemini, and Perplexity. Square lands in 63% of those same queries with the same four-engine visibility. POINT holds third at 57%, also visible on every engine, while recommend.pro and Lightspeed Restaurant tie at 43%. Clover, 7shifts, and MarketMan follow, each surfacing on all four engines but in narrower slices of the discovery set.
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Signal by intent
By topic
Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.
Brands to know
In this category
Citation sources
Where AI pulls citations from
686 citations captured across Hospitality & Restaurants prompt runs.
Vendor pages
140Product, help, and marketing pages from tracked vendors
Independent sources
147Reviews, encyclopedias, forums, press — not vendor-owned
Buyer questions
What AI cites for top Hospitality & Restaurants questions
Every query in this category is top-of-funnel exploration. Buyers ask AI how to reduce food waste through technology, which tools create social-media content for restaurants, and how hotels track guest-satisfaction metrics. No head-to-head comparisons or pricing questions appear in the prompt set — the entire audit captures discovery-stage research, not brand evaluation or vendor selection.
Discovery
Buyers exploring the categoryEvaluation
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