Category · AI Citation Index
Vertical SaaS
Procore, Toast, and ServiceTitan dominate vertical SaaS citations across construction, hospitality, and home services—559 brands tracked.
659 discovery queries · 578 head-to-heads · refreshed Sep 28, 2026
Discovery stage
The shortlist
Across 659 buyer-style "Vertical SaaS" queries
Procore leads with a 34.6% shortlist rate across 659 prompts, followed by Toast (29.3%) and ServiceTitan (29.0%). All three products appear in responses from all four LLM families tested. Clio (legal practice management) and Epic Systems (healthcare EHR) round out the consensus at 27.5% and 25.0% shortlist rates respectively.
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Signal by intent
By topic
Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.
ShopifyShopifyShopifyEvaluation stage
Head-to-head
How often AI cites each brand across uniform category evaluation prompts · median 2/100
Procore scores highest in head-to-head comparisons with an average of 66 across 77 evaluation queries, followed by Toast (61, 71 queries) and Veeva (57, 66 queries). ServiceTitan ranks fourth at 54 despite strong shortlist presence. The median brand evaluation score sits at just 2, indicating sharp performance dispersion across the 559-brand field.
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Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.
Trends
Over the last 12 months
Average category scores dropped from 70 in April 2026 to 3 by September, though sample composition shifted dramatically (13 brands to 43 brands). ServiceNow gained 13 points month-over-month as the rising brand; AVL Concerto fell 8 points. Trend data spans only seven months with volatile sample sizes, limiting directional confidence.
Brands to know
In this category
Harvey
Scores 92—the highest in the category—despite not appearing in the top-10 shortlist. Legal AI vertical play with strong evaluation performance but narrow prompt exposure.
Read brand profile →Procore
Construction management standard with 34.6% shortlist rate and 66 average evaluation score. Appears in 228 of 659 prompts, the most cited brand in vertical SaaS.
Read brand profile →ServiceTitan
Home services vertical with 29.0% shortlist rate and 70 citation score. Slightly edges Toast in quality metrics despite lower evaluation average (54 vs. 61).
Read brand profile →Veeva Vault
Life sciences content management with 23.2% shortlist rate and 71 citation score. Evaluation score of 57 across 66 comparison queries places it third in head-to-head tests.
Read brand profile →Clio
Legal practice management at 27.5% shortlist rate with 68 citation score. Evaluation average of 47 across 55 queries suggests moderate differentiation in competitive scenarios.
Read brand profile →Citation sources
Where AI pulls citations from
1000 citations captured across Vertical SaaS prompt runs.
Vendor pages
131Product, help, and marketing pages from tracked vendors
Independent sources
160Reviews, encyclopedias, forums, press — not vendor-owned
Buyer questions
What AI cites for top Vertical SaaS questions
Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.
Discovery
Buyers exploring the category- Cambridge Mobile Telematics - The world leader in telematicscmtelematics.com
Drill down
Subcategories
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