Subcategory · AI Citation Index
Video Conferencing
Video conferencing shows clear market consolidation around three ecosystem players—Google Workspace, Zoom, and Microsoft Exchange—each achieving 65% shortlist rates with maximum model diversity (4). Webex maintains competitive positioning at 62%, but a sharp drop-off to 47% and below for remaining players suggests the category has stratified into tier-one platforms and distant followers. The presence of both 'Microsoft Exchange' and domain-specific entries like 'meet.google.com' indicates data may conflate product suites with standalone tools, complicating direct comparisons.
177 discovery queries · 257 head-to-heads · refreshed Jun 8, 2026
Discovery stage
The shortlist
Across 177 buyer-style "Video Conferencing" queries
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Score shifts, new entrants, citation gaps — every Monday.
Signal by intent
By topic
Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.
Evaluation stage
Head-to-head
How often AI cites each brand across uniform category evaluation prompts · median 9/100
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Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.
Brands to know
In this category
Google Workspace
Ties for category leadership at 65% shortlist rate with maximum model consensus, leveraging ecosystem integration and Meet's native embedding.
Read brand profile →Zoom
Matches top performers at 65% despite being a standalone tool, demonstrating exceptional brand strength and category-defining status.
Read brand profile →Webex
Holds strong at 62% shortlist rate, maintaining enterprise credibility as the closest challenger to the three-way tie above.
Read brand profile →Citation sources
Where AI pulls citations from
620 citations captured across Video Conferencing prompt runs.
Vendor pages
250Product, help, and marketing pages from tracked vendors
Independent sources
210Reviews, encyclopedias, forums, press — not vendor-owned
Buyer questions
What AI cites for top Video Conferencing questions
Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.
Discovery
Buyers exploring the categoryEvaluation
Buyers comparing options- Webex Review 2025: Best Enterprise Video Conferencing? | SoftTech Reviewssofttech-reviews.com
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