Category · AI Citation Index
Who AI is citing in Operations & IT
No brand owns AI shortlists in Operations & IT—0% coverage across 12 prompts; Cloudflare One rising fastest (+12 pts).
Brands tracked
84
Avg AEO score
65/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best Operations & IT software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 39/100
Cisco Unified Communications Manager leads evaluation queries with a 47 average score, followed by OpenText Server Backup at 45. The median evaluation score sits at 39—well below the category average of 64.5—indicating most brands struggle to earn detailed citations in head-to-head comparisons. Azure Blob Storage (39) and Cloudflare One (38) cluster near the median.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. Two months of data (March–April 2026, 5–10 prompts each) show flat performance at 66. Cloudflare One posted the sharpest upward move with a +12-point delta, but no brand exhibited sustained decline.
Editorial picks
Brands worth watching
Cloudflare One (SASE)
Posted the largest citation gain in the category (+12 points) and scored 78 in featured queries. Its 38 evaluation score trails its discovery performance, suggesting AI surfaces it early but favors incumbents in comparisons.
Read brand profile →Azure Blob Storage
Scored 78 in featured queries but only 39 across 5 evaluation prompts—matching the category median. AI cites it frequently in storage contexts but rarely elaborates in head-to-head scenarios.
Read brand profile →IBM Business Automation Workflow (BAW)
Featured at 72 but averaged just 30 across 6 evaluation queries—the widest gap in the top six. AI acknowledges its workflow capabilities in broad searches but downplays it when buyers compare specific alternatives.
Read brand profile →Drill down
Subcategories
FAQ
Operations & IT questions, answered
Which IT operations brand gets cited most often by AI in head-to-head comparisons?+
Is there a dominant IT service management or device management tool in AI responses?+
What is the average citation score for Operations & IT software?+
Which brand is rising fastest in AI citations for IT operations?+
How much trend data exists for this category?+
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