AI Visibility
measured55/100
Frequently Cited · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals78/100
Solid fundamentals
Avg Prompt Score
45
across 1091 prompts
AI Share of Voice
45%
across 1091 prompts
Critical Issues
2
critical + high
Brand Accuracy
2/214
citations with inaccuracies
How AI Visibility breaks down
in IT Service Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Pagerduty is visible in
3Executive summary
PagerDuty is highly likely to be cited by AI engines for incident management/on-call and AIOps evaluation queries because it has strong third-party review authority (G2 972 reviews, 4.5/5) plus enterprise credibility via Gartner Peer Insights (4.6 with 120 ratings). The single highest-ROI fix is to strengthen first-party evaluation surfaces beyond existing competitor pages (e.g., ensure every key evaluation query has a brand-led, crawlable FAQ/SoftwareApplication-backed page), so models can cite PagerDuty directly for “vs/alternatives/pricing” patterns rather than relying primarily on G2/TrustRadius.
Based on audit of pagerduty.com · Oct 25, 2026