AI Visibility
measured74/100
Frequently Cited · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals28/100
Weak fundamentals
Avg Prompt Score
69
across 817 prompts
AI Share of Voice
69%
across 817 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in IT Service Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Freshservice is visible in
3Executive summary
Freshservice is highly likely to be cited by AI engines for evaluation and conversion queries because it has strong third-party review presence (notably G2) and first-party evaluation content like a “Freshservice vs ServiceNow” page plus public, tiered pricing. The single highest-ROI fix is to ensure crawlable, schema-rich product pages (SoftwareApplication + FAQPage) exist for the most common evaluation prompts, so AI can cite Freshservice directly for “what it is / pricing / integrations” rather than relying on third parties.
Based on audit of freshservice.com · Jun 29, 2026