AEO Score
63
Growing Presence
Avg Prompt Score
37
across 469 prompts
AI Share of Voice
36%
across 445 prompts
Critical Issues
5
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Freshteam is visible in
2Executive summary
Freshworks is highly likely to be cited for evaluation-stage queries because it has strong G2 presence (Freshworks products show thousands of G2 reviews) and it publishes first-party comparison content like “Freshdesk vs Zendesk” and “Freshdesk vs Intercom.” The single highest-ROI fix is to strengthen crawlable, schema-backed evaluation surfaces for pricing and “Freshworks vs Zendesk/Intercom” style prompts (including SoftwareApplication/FAQPage), so AI engines can answer “How much does Freshworks cost?” and comparison questions directly from freshworks.com rather than relying on third parties.
Based on audit of freshworks.com · Apr 2, 2026