Subcategory · AI Citation Index
CRM
HubSpot and Salesforce split top mentions; Pipedrive trails at 57% shortlist rate across 206 prompts.
206 discovery queries · 289 head-to-heads · refreshed Oct 2, 2026
Discovery stage
The shortlist
Across 206 buyer-style "CRM" queries
HubSpot appears in 73% of shortlists (150 of 206 prompts, 509 mentions), edging out Agentforce Nonprofit (73.3% rate, 475 mentions) and Pipedrive (56.8%, 327 mentions). Salesforce core product trails at 42.7% despite a score of 78. All top contenders reach 5-model diversity, signaling consensus across LLM providers.
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Score shifts, new entrants, citation gaps — every Monday.
Signal by intent
By topic
Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.
Evaluation stage
Head-to-head
How often AI cites each brand across uniform category evaluation prompts · median 3/100
Salesforce and HubSpot tie at 57 average evaluation score across 33 head-to-head queries. Microsoft Dynamics 365, Zoho CRM, and Pipedrive cluster at 55 across 32 comparisons each. Freshsales drops to 43 (25 queries), while Close and Salesforce Sales Cloud register 34 in 20 comparisons.
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Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.
Trends
Over the last 12 months
Monthly evaluation scores swung from 59 in March 2026 to 12 in September (sample size 25), passing through a 69 peak in July on just 8 queries. Clari rose 17 points; SugarCRM fell 46. Volatile sample sizes limit trend confidence.
Brands to know
In this category
Salesforce
Highest unCited score (78) but 42.7% shortlist rate suggests AI models reserve it for enterprise or complex-deployment prompts. Ties HubSpot in evaluation wins despite lower mention volume.
Read brand profile →HubSpot
509 mentions and 73% shortlist coverage make it the default freemium answer. Score of 74 and 57 evaluation average confirm broad suitability across SMB and mid-market queries.
Read brand profile →Pipedrive
Third in shortlist frequency (56.8%) with 327 mentions and a 74 score. Evaluation average of 55 matches Zoho and Dynamics 365, positioning it as the sales-focused alternative to marketing-heavy HubSpot.
Read brand profile →Zoho Expense
Appears twice in top-10 shortlist (121 and 82 prompts) with 4-model diversity, totaling 450 mentions. Score of 69 and evaluation average of 55 reflect value-tier positioning across 32 comparisons.
Read brand profile →Clari
Rose 17 points in trend data, the largest gain in the category. Score of 58 and limited shortlist presence suggest emerging recognition in revenue-operations and forecasting niches.
Read brand profile →Citation sources
Where AI pulls citations from
11 citations captured across CRM prompt runs.
Vendor pages
3Product, help, and marketing pages from tracked vendors
Independent sources
8Reviews, encyclopedias, forums, press — not vendor-owned
Buyer questions
What AI cites for top CRM questions
Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.
Discovery
Buyers exploring the category- Salesforce CRM reviewtechradar.com
- HubSpot CRM reviewtechradar.com
- Best free CRM software of 2026techradar.com
- Workbooks CRM review 2026techradar.com
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