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Subcategory · AI Citation Index

CRM

HubSpot and Salesforce split top mentions; Pipedrive trails at 57% shortlist rate across 206 prompts.

206 discovery queries · 289 head-to-heads · refreshed Oct 2, 2026

Discovery stage

The shortlist

Across 206 buyer-style "CRM" queries

HubSpot appears in 73% of shortlists (150 of 206 prompts, 509 mentions), edging out Agentforce Nonprofit (73.3% rate, 475 mentions) and Pipedrive (56.8%, 327 mentions). Salesforce core product trails at 42.7% despite a score of 78. All top contenders reach 5-model diversity, signaling consensus across LLM providers.

14%30%47%64%81%Coverage — share of discovery prompts where the brand surfaces78%83%87%91%95%Engine diversity

Hover or click a logo to see brand details

X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions
Tracked acrossChatGPT,Gemini,Claude

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Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

1Salesforce
8/8
2Microsoft
8/8
3HubSpot
8/8
4Pipedrive
8/8
5Hubspot
8/8
1Hubspot
7/7
2Salesforce
7/7
3HubSpot
6/7
4Pipedrive
6/7
5Zoho Expense
6/7
1Salesforce
7/7
2Hubspot
7/7
3Salesforce
6/7
4Zoho Expense
6/7
5Unify
5/7
1Hubspot
6/6
2Salesforce
6/6
3Salesforce
5/6
4Pipedrive
4/6
5HubSpot
4/6
1Salesforce
6/6
2Hubspot
6/6
3Driven
5/6
4Salesforce
5/6
5Zoho Expense
5/6
1Driven
5/5
2Salesforce
5/5
3Hubspot
5/5
4Unify
4/5
5Pipedrive
3/5
1Salesforce
5/5
2Hubspot
5/5
3Pipedrive
4/5
4
Close
3/5
5Salesforce
3/5
1Zoho Expense
5/5
2Hubspot
5/5
3Salesforce
5/5
4Microsoft
5/5
5Pipedrive
5/5
≥50% cited
25–49%
<25%
Topics are discovery-stage prompt clusters · crm

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 3/100

Salesforce and HubSpot tie at 57 average evaluation score across 33 head-to-head queries. Microsoft Dynamics 365, Zoho CRM, and Pipedrive cluster at 55 across 32 comparisons each. Freshsales drops to 43 (25 queries), while Close and Salesforce Sales Cloud register 34 in 20 comparisons.

0255075100Evaluation citation rate — % of category evaluation prompts citing this brand08172533Evaluation prompts cited inmedian citation ratemedian exposure

Hover or click a logo to see brand details

X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure
Median citation rate 3/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Citation sources

Where AI pulls citations from

11 citations captured across CRM prompt runs.

Vendor pages

3

Product, help, and marketing pages from tracked vendors

Independent sources

8

Reviews, encyclopedias, forums, press — not vendor-owned

Buyer questions

What AI cites for top CRM questions

Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.

Discovery

Buyers exploring the category

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