Subcategory · AI Citation Index

Office Suites

Microsoft 365 and Google Workspace lock the top two shortlist slots; Zoho Workplace trails at 32% mention rate.

158 discovery queries · 158 head-to-heads · refreshed Jul 22, 2026

Discovery stage

The shortlist

Across 158 buyer-style "Office Suites" queries

Microsoft 365 appears in 62% of 158 category prompts (312 mentions), with Google Workspace close behind at 61% (284 mentions). Zoho Workplace ranks third at 32% shortlist rate (110 mentions), while the long tail—thomsonreuters.com, writer.com, apple.com—sits below 17% and lacks unCited scores.

0%14%27%41%55%Coverage — share of discovery prompts where the brand surfaces54%66%77%89%100%Engine diversity

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X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions
Tracked acrossChatGPT,Gemini,Claude

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Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

1Google Workspace
6/6
2Microsoft
6/6
3Nextcloud
4/6
4Zoho Expense
4/6
5Writer
4/6
1Microsoft
5/5
2Board
5/5
3CLEAR
4/5
4Google Workspace
3/5
5Zoho Expense
1/5
1Microsoft
4/4
2Google Workspace
3/4
3Zoho Expense
1/4
4Writer
1/4
5ONLYOFFICE Workspace
1/4
1Microsoft
4/4
2Google Workspace
4/4
3Threads
2/4
4Zoho Expense
2/4
5Writer
2/4
1Google Workspace
4/4
2Microsoft
4/4
3Zoho Expense
2/4
4Google Sheets
2/4
5Edge
1/4
1Microsoft
4/4
2Google Workspace
4/4
3Opentext
1/4
4CLEAR
1/4
5Board
1/4
1Microsoft
3/3
2Google Workspace
3/3
3LibreOffice Writer
2/3
4Zoho Expense
2/3
5Affinity Publisher
1/3
1Microsoft
3/3
2Google Workspace
3/3
≥50% cited
25–49%
<25%
Topics are discovery-stage prompt clusters · office-suites

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 5/100

Microsoft 365, Google Workspace, Microsoft, and Zoho Workplace each scored 43 in head-to-head evaluations across 25 comparison queries. CLEAR and Nextcloud landed in the teens (21 and 19, respectively), and the category median sits at just 5—indicating a sharp gap between the top four and the rest.

0255075100Evaluation citation rate — % of category evaluation prompts citing this brand06131925Evaluation prompts cited inmedian citation ratemedian exposure

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X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure
Median citation rate 5/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Citation sources

Where AI pulls citations from

455 citations captured across Office Suites prompt runs.

Vendor pages

81

Product, help, and marketing pages from tracked vendors

Independent sources

149

Reviews, encyclopedias, forums, press — not vendor-owned

Buyer questions

What AI cites for top Office Suites questions

Most-cited prompts across the buyer journey. Click any prompt to see the actual URLs AI engines link to.

Discovery

Buyers exploring the category

Evaluation

Buyers comparing options

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