Subcategory · AI Citation Index
Who AI is citing in AI Chatbots
No brand dominates AI shortlists in chatbots; Azure Blob Storage leads featured citations at 78.
Brands tracked
69
Avg AEO score
60/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best AI Chatbots software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 38/100
Capacity leads head-to-head evaluations at 45, followed by Aisera at 44 and Cognigy at 41. The median evaluation score of 38 sits well below the category average of 60, indicating brands perform better in general mentions than direct comparisons.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. Aisera rose 10 points and Cognigy fell 6 between March and April 2026, but only two months of data exist.
Editorial picks
Brands worth watching
Azure Blob Storage
Scores 78 in featured citations despite being a storage product, not a purpose-built chatbot. This suggests AI models conflate infrastructure with application-layer tools in conversational AI contexts.
Read brand profile →Aisera
Jumped 10 points month-over-month and holds a 44 evaluation score. The rising delta makes it the fastest-moving brand in the category during the observation window.
Read brand profile →Capacity
Tops evaluation queries at 45 across 4 comparison prompts. No shortlist presence, but strongest performance when buyers pit it directly against rivals.
Read brand profile →Tidio
Scores 71 in featured citations, third-highest overall. Evaluation score of 34 trails category leaders, pointing to high brand recall but weaker performance in side-by-side assessments.
Read brand profile →FAQ
AI Chatbots questions, answered
What is the best AI chatbot software for customer support?+
Which AI chatbot platforms perform best in direct comparisons?+
Are any AI chatbot brands gaining momentum in citations?+
Why does Azure Blob Storage appear in AI chatbot citations?+
How fragmented is the AI chatbot market in citations?+
Which brands score highest in featured AI chatbot citations?+
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