Category · AI Citation Index

Workflow Automation

The shortlist is a duopoly with a dark horse. Zapier and Make each surface in more than 84% of buyer queries across every AI engine we track, trading citations one-for-one. Workato trails in discovery share — appearing in 65% of prompts and missing one engine — but wins the most head-to-head comparisons at 78 out of 100. The surprise is the cluster of absent giants: Boomi, UiPath, Automation Anywhere, and n8n all score above 70 in evaluation matchups yet barely surface in AI discovery prompts, punching above their weight when named but rarely getting named at all. This is a contested category — two brands own AI attention at the top of funnel, a third wins on merit when surfaced, and a long tail of enterprise RPA and open-source iPaaS platforms win comparisons without capturing eyeballs.

278 discovery queries · 127 head-to-heads · refreshed May 1, 2026

Discovery stage

The shortlist

Across 278 buyer-style "Workflow Automation" queries

Make and Zapier dominate AI discovery prompts, each surfacing across all five engines in more than 84% of buyer queries about workflow automation. Workato holds third position at 65% share but misses one engine entirely. Intercom, Copy, and handoff.ai appear in the category shortlist despite belonging to adjacent segments — AI chatbots and content generation — signaling fuzzy category boundaries in AI engine training data.

4%10%16%22%28%Coverage — share of discovery prompts where the brand surfaces70%74%78%82%86%Engine diversity

Hover or click a logo to see brand details

X = coverage across discovery prompts · Y = engine diversity · Bubble size = total mentions
Tracked acrossChatGPT,Gemini,Claude

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Signal by intent

By topic

Top 5 most-cited brands per intent cluster. Brands with zero citations in a topic are not shown.

1Connect
21/26
2Internal
21/26
3Zapier
20/26
4Microsoft
19/26
5Reply
18/26
1Zapier
16/19
2Make
14/19
3Microsoft
13/19
4Asana
10/19
5monday dev
9/19
1Zapier
15/16
2Make
13/16
3Workato
12/16
4Reply
11/16
5monday dev
10/16
1Make
10/14
2Zapier
8/14
3Flow
7/14
4POINT
7/14
5Handoff
6/14
1Zapier
9/9
2Make
9/9
3Plan
8/9
4Connect
8/9
5HubSpot
7/9
1HubSpot
8/8
2Make
7/8
3Plan
5/8
4Zapier
5/8
5Trigger
5/8
1Workato
8/8
2ServiceNow
8/8
3Microsoft
8/8
4Uipath
8/8
5Appian
8/8
1Microsoft
7/7
2Zapier
7/7
3Make
7/7
4Connect
6/7
5Plan
6/7
≥50% cited
25–49%
<25%
Topics are discovery-stage prompt clusters · ai-automation

Evaluation stage

Head-to-head

How often AI cites each brand across uniform category evaluation prompts · median 57/100

When buyers ask AI to compare workflow automation options, Zapier wins 79 out of 100 head-to-head matchups, the highest score across six comparison queries. Relay, Bardeen, Jasper, Moveworks, Cognigy, Mulesoft, and Copy all land in the 61-69 range across 10-13 head-to-heads each, suggesting a crowded middle tier where no single brand dominates evaluation-stage prompts. The category median is 57, so most brands named in comparisons win more than they lose.

0255075100Evaluation citation rate — % of category evaluation prompts citing this brand0371013Evaluation prompts cited inmedian citation ratemedian exposure

Hover or click a logo to see brand details

X = evaluation citation rate · Y = evaluation prompts cited in · Bubble size = citation exposure
Median citation rate 57/100

Each brand's score is the share of category evaluation prompts where AI cited them across all four engines — the same prompt pool for every brand. Brands above the median citation rate have stronger presence in evaluation-stage queries.

Drill down

Subcategories

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