Subcategory · AI Citation Index
Who AI is citing in Shipping & Fulfillment
43 brands tracked; no shortlist data and only one evaluation audit (IBM BAW at 30). The category is effectively invisible to AI at discovery stage.
Brands tracked
43
Avg AEO score
72/100
Citation coverage
0%
of brands cited at least once
Dominant brands
0
cited > 50% of queries
Discovery stage
The shortlist
When buyers ask AI for the best Shipping & Fulfillment software
No discovery-stage prompts have been scored against this category yet — once the shortlist cron runs, this section will surface which brands AI cites most.
Evaluation stage
The battleground
How brands fare on comparison queries · category median 30/100
Only one brand has evaluation data: IBM Business Automation Workflow (BAW) scored 30 across 6 comparison queries, well below the category average of 72. The median evaluation score is also 30. With a single data point, the evaluation landscape is essentially unmapped.
Each brand's evaluation score averages how AI responds to head-to-head comparison queries that mention them. Above-median brands win their comparisons more often than they lose.
Trends
Over the last 12 months
Too few audits to establish a trend. The two available months (March and April 2026) show category average scores rising from 63 to 65, but with sample sizes of 1 and 2 respectively. IBM BAW rose 9 points month-over-month, the only rising brand recorded.
Editorial picks
Brands worth watching
IBM Business Automation Workflow (BAW)
The only brand with citation data in this category. It holds a score of 72 (category-average) and logged 6 comparison queries, but its evaluation performance (30) lags far behind. It rose 9 points recently, the sole tracked mover.
Read brand profile →EasyPost
Developer-focused shipping API platform tracked as a featured candidate, but no citation score or audit data yet. Represents the technical integration segment of the category.
Read brand profile →Descartes Sellercloud
Multi-channel commerce fulfillment platform from Descartes. Featured candidate with no score data. Descartes also appears with a customs compliance product, signaling enterprise focus.
Read brand profile →DoorDash for Merchants
Last-mile delivery platform entering the broader fulfillment category. No citation data yet, but represents the on-demand logistics segment bridging food delivery into commerce.
Read brand profile →FAQ
Shipping & Fulfillment questions, answered
Which shipping software does AI recommend most often?+
How does IBM Business Automation Workflow perform in shipping and fulfillment comparisons?+
Are there trends showing which shipping platforms are gaining AI visibility?+
What types of shipping solutions are tracked in this category?+
Why is shortlist coverage 0% in shipping and fulfillment?+
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