Other products from Edesk
AEO Score
58
Growing Presence
Avg Prompt Score
14
across 316 prompts
AI Share of Voice
11%
across 296 prompts
Critical Issues
5
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Edesk is visible in
2Executive summary
eDesk is likely to be cited by AI engines for evaluation-stage queries because it has a strong G2 presence (63 reviews on G2) and publicly crawlable pricing with explicit tiers (e.g., $39/$89/$119). The highest-risk query pattern is “eDesk vs competitor” and “best helpdesk software” shortlists where AI engines prefer first-party comparison pages plus SoftwareApplication/FAQPage structured data and secondary review/analyst signals (TrustRadius/Gartner Peer Insights).
Based on audit of edesk.com · Apr 2, 2026