AEO Score
6
Limited Presence
Avg Prompt Score
26
across 849 prompts
AI Share of Voice
26%
across 849 prompts
Critical Issues
4
critical + high
Shortlist Position
42/80
Challenger · Customer Experience Discovery
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Delighted is visible in
4Your visibility gap
Delighted surfaces in 42/80 Customer Experience discovery prompts. Claim this profile to see which 38 prompts you're missing and how to win them.
Executive summary
Delighted is already cited by AI for general customer experience software and feedback-management queries, and it has public, tiered pricing plus strong third-party review presence on G2. The biggest citation risk is evaluation-stage “best [CX platform] for [company type/team size]” queries (your listed discovery gaps) because Delighted lacks first-party, crawlable evaluation pages that map the product to retail/freelance/solo/local/departmental/enterprise/multinational and 20-person support-team use cases.
Based on audit of delighted.com · May 5, 2026