AI Visibility
measured18/100
Emerging · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals56/100
Some gaps
Avg Prompt Score
3
across 425 prompts
AI Share of Voice
3%
across 425 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Live Chat
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Tiledesk is visible in
4Executive summary
Tiledesk has strong B2B citation foundations via G2 (23 reviews, 4.8★) and has crawlable first-party pricing plus at least one first-party comparison page (Tiledesk vs. Zendesk). The biggest AI citation risk is evaluation-stage coverage for the full competitor set (Tidio, Chatwoot, Intercom, Freshdesk) and missing/unclear structured data (SoftwareApplication/FAQPage/aggregateRating) that AI engines use for rich answers.
Based on audit of tiledesk.com · Oct 7, 2026