AI Visibility
measured16/100
Emerging · in Customer Experience
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals49/100
Some gaps
Avg Prompt Score
3
across 372 prompts
AI Share of Voice
3%
across 372 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Customer Experience
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Listen360 is visible in
3Executive summary
Listen360 is a B2B customer experience management platform with meaningful third-party review presence (e.g., Capterra shows 4.8/5 from 57 reviews). The biggest AI-citation risk is conversion-stage queries like “Listen360 pricing” because Listen360 states it does not publish pricing publicly, which prevents AI engines from citing specific tiers/prices.
Based on audit of listen360.com · Sep 30, 2026