AI Visibility
measured41/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
13
across 409 prompts
AI Share of Voice
11%
across 390 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Helpshift is visible in
3Executive summary
Helpshift is highly likely to be cited for category-level and evaluation queries because it has strong G2 presence (381 reviews, 4.3★) and first-party pricing is publicly crawlable with specific tiers (e.g., Starter starting $150/month). The biggest AI-citation risk is missing/unclear structured evaluation surfaces (SoftwareApplication/FAQPage/LLM crawl directives) and limited evidence of secondary review/analyst profiles (TrustRadius/Gartner Peer Insights) and ecosystem listings—these reduce likelihood of appearing in “best customer service software” shortlists and “Helpshift vs Zendesk/Freshdesk” answers.
Based on audit of helpshift.com · Apr 2, 2026