AI Visibility
measured73/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
34
across 1945 prompts
AI Share of Voice
34%
across 1927 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Freshdesk is visible in
7Executive summary
Freshdesk is highly likely to be cited for evaluation-stage shortlist queries because it has strong G2 presence (4.4★ with 3716 reviews) and active secondary review coverage (e.g., TrustRadius shows 632 reviews). The single highest-ROI fix is to add/strengthen first-party, crawlable comparison pages for “How does Freshdesk compare to Zendesk?” and “How does Freshdesk compare to Zoho Desk?” so AI engines can cite Freshdesk directly for those comparison prompts instead of relying on third parties.
Based on audit of freshdesk.com · Apr 1, 2026