AEO Score
58
Growing Presence
Avg Prompt Score
20
across 1593 prompts
AI Share of Voice
19%
across 1575 prompts
Critical Issues
5
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Freshdesk is visible in
6Executive summary
Freshdesk is highly likely to be cited for evaluation-stage shortlist queries because it has strong G2 presence (4.4★ with 3716 reviews) and active secondary review coverage (e.g., TrustRadius shows 632 reviews). The single highest-ROI fix is to add/strengthen first-party, crawlable comparison pages for “How does Freshdesk compare to Zendesk?” and “How does Freshdesk compare to Zoho Desk?” so AI engines can cite Freshdesk directly for those comparison prompts instead of relying on third parties.
Based on audit of freshdesk.com · Apr 1, 2026