AI Visibility
measured18/100
Emerging · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals49/100
Some gaps
Avg Prompt Score
2
across 562 prompts
AI Share of Voice
2%
across 562 prompts
Critical Issues
6
critical + high
Shortlist Position
0/80
Not Visible · Customer Experience Discovery
How AI Visibility breaks down
in Live Chat
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Engageware is visible in
2Your visibility gap
Engageware surfaces in 0/80 Customer Experience discovery prompts. Claim this profile to see which 80 prompts you're missing and how to win them.
Executive summary
Engageware has strong B2B citation inputs via G2 (131 reviews) and meaningful secondary review presence (TrustRadius shows 17 reviews; Capterra has a live listing). ([g2.com](https://www.g2.com/products/engageware/reviews?utm_source=openai)) The single highest-ROI fix is to create first-party, crawlable evaluation content that directly answers the gap queries (e.g., “what is customer experience software” and “customer experience tools for support teams”) with dedicated FAQPage + SoftwareApplication-style structured Q&A so AI engines can cite Engageware for discovery-to-evaluation transitions.
Based on audit of engageware.com · Sep 1, 2026