Other products from Deskpro
AI Visibility
measured22/100
Emerging · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals52/100
Some gaps
Avg Prompt Score
8
across 215 prompts
AI Share of Voice
4%
across 197 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Deskpro is visible in
3Executive summary
Deskpro is a B2B help desk/ITSM platform with meaningful third-party visibility (e.g., G2 shows 97 reviews) and multiple case studies, so it can be cited for evaluation-stage queries. The biggest AI-citation risk is conversion-stage and evaluation-stage crawlability/structured extraction: pricing and schema signals appear inconsistent (no clear SoftwareApplication/FAQPage/llms.txt evidence found), so models may avoid citing deskpro.com for “pricing” and “vs/alternatives” answers.
Based on audit of deskpro.com · Jun 22, 2026