[unCited]
ProductCitation IndexAI InfluenceBlogBook
[unCited]/Cognigy
ProductCitation IndexAI InfluenceBlogBook
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AEO Score

52

Growing Presence

Avg Prompt Score

13

across 1175 prompts

AI Share of Voice

13%

across 1155 prompts

Category Visibility

#11

in AI Chatbots · of 72

Critical Issues

5

critical + high

Per-stage performance

🔍Discovery
657 category
Cited16%108/657
Share of voice14%avg
Engine consensus35%of engines
Competitors5.5avg/cited
Sentiment—no data
⚖️Evaluation
13 brand-level
Cited85%11/13
Share of voice85%avg
Engine consensus100%of engines
Competitors1.3avg/cited
Sentiment—no data
🛡️Trust
7 brand-level
Cited100%7/7
Share of voice100%avg
Engine consensus100%of engines
Competitors1.4avg/cited
Sentiment—no data
💰Conversion
4 brand-level
Cited50%2/4
Share of voice50%avg
Engine consensus—
Competitors0.0avg/cited
Sentiment—no data

Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.

Categories Cognigy is visible in

6
  • AI Chatbots11 of 72→
  • AI Agents32 of 128→
  • Customer Service & Support71 of 156→
  • Contact Centernot yet measured→
  • Help Desknot yet measured→

Executive summary

Cognigy is a B2B conversational/agentic AI platform and already has meaningful AI-citation fuel from G2 (Cognigy.AI reviews page exists) and Gartner Peer Insights (profile exists). The biggest evaluation-stage citation risk is missing/unclear first-party comparison + pricing crawlability on cognigy.com (no evidence found of indexed “vs/compare” pages or a crawlable tiered pricing page), which prevents AI engines from citing Cognigy for “X vs Y” and “how much does X cost” prompts; the single highest-ROI fix is to publish SSR, indexed evaluation pages (Brand-led comparisons + crawlable tiered pricing) and add SoftwareApplication/FAQPage schema to them.

Based on audit of cognigy.com · Apr 2, 2026

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