AI Visibility
measured41/100
Frequently Cited · in AI Chatbots
measured from this brand's audit prompts
AEO Readiness
fundamentals63/100
Some gaps
Avg Prompt Score
2
across 1644 prompts
AI Share of Voice
2%
across 1625 prompts
Critical Issues
7
critical + high
How AI Visibility breaks down
in AI Chatbots
Composite = 50% coverage + 30% engine breadth + 20% position, measured across this brand's own audit prompts (it isn't in a tracked category rollup yet). Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Capacity is visible in
7Executive summary
Capacity is highly likely to be cited for evaluation-stage queries because it has strong G2 presence (285 reviews, 4.4★) and first-party comparison-style content exists (e.g., “Zendesk vs. Capacity” and “Freshdesk vs. Zendesk” pages). The single highest-ROI fix is to add/expand first-party “[Capacity] vs Intercom” and “[Capacity] vs Zendesk” pages that clearly position Capacity first (to unlock the exact comparison prompts) and to ensure structured data (SoftwareApplication + FAQPage) is present on those evaluation pages.
Based on audit of capacity.com · Apr 2, 2026