AI Visibility
measured42/100
Frequently Cited · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals3/100
Weak fundamentals
Avg Prompt Score
16
across 314 prompts
AI Share of Voice
16%
across 314 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Zammad is visible in
2Executive summary
Zammad is a B2B helpdesk/ticketing SaaS + self-hosted platform with strong AI citation signals from G2 (4.5/5 from 10 reviews) and crawlable, tiered pricing on its own site. The biggest risk for AI citation is evaluation-stage comparison coverage and structured data: while Zammad has first-party “Zammad vs X” pages, there’s no evidence (from live search) of SoftwareApplication/FAQPage/aggregateRating schema that AI engines can reliably extract for “pricing/integrations vs competitors” queries.
Based on audit of zammad.com · Oct 2, 2026