AI Visibility
measured63/100
Frequently Cited · in Customer Success
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
24
across 664 prompts
AI Share of Voice
25%
across 640 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Customer Success
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Vitally is visible in
3Executive summary
Vitally is highly likely to be cited by AI engines for evaluation-stage queries because it has strong G2 authority (687 reviews, 4.5★) and multiple first-party comparison pages like “Vitally vs. ChurnZero” and “Vitally vs. Planhat.” The single highest-ROI fix is to strengthen structured data + FAQPage coverage for evaluation prompts (especially pricing and “worth it”/CSM fit), so AI can produce direct answers without relying on third-party sources.
Based on audit of vitally.io · Apr 2, 2026