AI Visibility
measured32/100
Emerging · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
6
across 302 prompts
AI Share of Voice
3%
across 282 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Teamsupport is visible in
2Executive summary
TeamSupport is a B2B customer support/helpdesk SaaS and already has strong AI-citation inputs from G2 and TrustRadius (G2 reviews page is live; TrustRadius shows 58 reviews and a 8.5/10 rating). The biggest AI citation risk is evaluation-stage comparison coverage and structured data: while the site has first-party “How does TeamSupport compare to X?” pages, there’s no evidence (from live search) of SoftwareApplication/FAQPage schema, and the robots.txt/llms.txt crawlability signals could not be verified—so AI engines may under-cite it for “TeamSupport vs competitor” and “TeamSupport pricing” prompts.
Based on audit of teamsupport.com · Apr 2, 2026