AI Visibility
measured34/100
Emerging · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals1/100
Weak fundamentals
Avg Prompt Score
5
across 304 prompts
AI Share of Voice
5%
across 304 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Live Chat
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Smartsupp is visible in
2Executive summary
Smartsupp is a B2B live chat/chatbot SaaS with strong AI-citation inputs from G2 (1,058 reviews on its G2 seller page) and multiple first-party evaluation pages (e.g., Smartsupp vs Tidio, Smartsupp vs JivoChat). The single highest-ROI fix is to strengthen structured-data coverage for evaluation queries (SoftwareApplication/FAQPage/ratings) and ensure AI crawlers can reliably access the key pages (robots/llms.txt), because schema crawlability is currently unverified and is the main uncertainty for AI Overviews citation.
Based on audit of smartsupp.com · Aug 31, 2026