AI Visibility
measured36/100
Emerging · in Customer Experience
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals56/100
Some gaps
Avg Prompt Score
8
across 559 prompts
AI Share of Voice
8%
across 559 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Customer Experience
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Smaply is visible in
2Executive summary
Smaply is a B2B customer journey management SaaS with solid AI-citation inputs from G2 (15 reviews, 4.5/5) and a publicly crawlable pricing page with explicit per-editor tiers. The biggest AI visibility risk is evaluation-stage citation: while Smaply has first-party “alternative” comparison pages (e.g., “Smaply vs TheyDo”), there’s no clear evidence of SoftwareApplication/FAQPage structured data and no Gartner/Forrester/IDC or TrustRadius review-count signal found—so AI engines may under-rank it for shortlist-style “best/alternatives” queries.
Based on audit of smaply.com · Aug 30, 2026