Other products from Salesforce
AI Visibility
measured52/100
Frequently Cited · in Community Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals86/100
Strong fundamentals
Avg Prompt Score
99
across 295 prompts
AI Share of Voice
100%
across 295 prompts
Critical Issues
3
critical + high
Brand Accuracy
2/60
citations with inaccuracies
How AI Visibility breaks down
in Community Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Executive summary
Salesforce is extremely likely to be cited by AI engines for CRM/enterprise sales platform queries because it has very large review volume on G2 (104,386+ reviews on its G2 seller page) and strong enterprise social/analyst presence (Gartner Peer Insights pages exist and Gartner Magic Quadrant documents include Salesforce). The single highest-ROI fix is to ensure first-party, brand-led evaluation surfaces (especially SoftwareApplication/FAQPage-rich pages for key “Salesforce vs X” and “Salesforce pricing” intents) are fully crawlable/SSR so AI engines can cite Salesforce pages directly rather than defaulting to third-party review sites.
Based on audit of salesforce.com · Oct 4, 2026