AI Visibility
measured10/100
Emerging · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals46/100
Some gaps
Avg Prompt Score
3
across 679 prompts
AI Share of Voice
2%
across 661 prompts
Critical Issues
4
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Otrs is visible in
3Executive summary
OTRS is a B2B help desk/ITSM vendor with a strong primary review signal on G2 (38 reviews, 4.4★), so it can be cited for “best help desk software” style prompts. The biggest AI citation risk is evaluation-stage comparison and pricing: the domain shows competitor-focused “ticketsysteme-vergleich” content but no clearly indexable first-party “[OTRS] vs Jira Service Management/ServiceNow IT Service Management” pages, and pricing appears to be gated behind “Get Pricing,” limiting direct “How much does OTRS cost?” citations.
Based on audit of otrs.com · Apr 2, 2026