Other products from Microsoft
AI Visibility
measured23/100
Emerging · in Social Media Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals71/100
Solid fundamentals
Avg Prompt Score
22
across 160 prompts
AI Share of Voice
20%
across 152 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Social Media Management
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Microsoft Teams Notifications is visible in
1Executive summary
ServiceNow is highly likely to be cited by AI engines for ITSM evaluation queries because it has strong third-party authority (G2 1793 reviews, 4.5★ per your context) plus first-party comparison content like “ServiceNow vs Helix ITSM” and “ServiceNow vs Jira”. The single highest-ROI fix is to improve crawlable, tiered pricing visibility for AI (current pricing pages appear to emphasize “Get Custom Quote/Talk to an expert” rather than public tier pricing), which directly impacts conversion-stage prompts like “How much does ServiceNow cost?”.
Based on audit of servicenow.com · May 11, 2026