AI Visibility
measured11/100
Emerging · in Help Desk
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
9
across 694 prompts
AI Share of Voice
9%
across 694 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Help Desk
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Liveagent is visible in
3Executive summary
LiveAgent is highly likely to be cited by AI engines for evaluation-stage queries because it has very strong third-party review presence (G2: 1,531 reviews) and publicly crawlable pricing with explicit per-agent tiers. The highest-ROI fix is to strengthen structured-data coverage for B2B evaluation queries (SoftwareApplication + AggregateRating on key product pages) and ensure AI-crawler guidance (llms.txt/robots.txt) is explicitly configured for GPTBot/ClaudeBot/PerplexityBot.
Based on audit of liveagent.com · Apr 26, 2026