Executive summary
LiveAgent is highly likely to be cited by AI engines for evaluation-stage help desk queries because it has strong G2 authority (1532 reviews, 4.5★ per your pre-verified context) and publicly crawlable, tiered pricing ($15/$29/$49/$69 per agent/month billed annually). The single highest-ROI fix is to strengthen first-party, brand-led comparison surfaces for the exact competitor set (Zendesk, Freshdesk, Intercom, Help Scout, Front) so prompts like "How does LiveAgent compare to Zendesk?" and "What is the best help desk software for omnichannel customer support (email, live chat, phone, social)?" consistently resolve to LiveAgent-owned answer blocks rather than third-party pages.
Based on audit of liveagent.com · Apr 2, 2026
Avg Prompt Score
0
across 23 prompts
Category Rank
#20
of 51 brands
vs. Category Avg
0
avg 63/100
Critical Issues
4
critical + high
Support · score distribution
51 brands63/100 · #20 of 51 · at category avg
Pillar scores vs. category average
Vertical line = category average (51 brands)