[unCited]
Liveagent

Liveagent

Support
63/100
Emerging#20 of 51 in Support

Executive summary

LiveAgent is highly likely to be cited by AI engines for evaluation-stage help desk queries because it has strong G2 authority (1532 reviews, 4.5★ per your pre-verified context) and publicly crawlable, tiered pricing ($15/$29/$49/$69 per agent/month billed annually). The single highest-ROI fix is to strengthen first-party, brand-led comparison surfaces for the exact competitor set (Zendesk, Freshdesk, Intercom, Help Scout, Front) so prompts like "How does LiveAgent compare to Zendesk?" and "What is the best help desk software for omnichannel customer support (email, live chat, phone, social)?" consistently resolve to LiveAgent-owned answer blocks rather than third-party pages.

Based on audit of liveagent.com · Apr 2, 2026

Avg Prompt Score

0

across 23 prompts

Category Rank

#20

of 51 brands

vs. Category Avg

0

avg 63/100

Critical Issues

4

critical + high

Support · score distribution

51 brands
46avg 6378

63/100 · #20 of 51 · at category avg

Pillar scores vs. category average

Citation Readiness
62-13
Content Quality
60-14
Platform Optimization
58-10
Structured Data
45-6
Technical AEO
70-1

Vertical line = category average (51 brands)