AI Visibility
measured18/100
Emerging · in Product Experience
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
5
across 303 prompts
AI Share of Voice
2%
across 285 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Product Experience
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Kapture Cx is visible in
2Executive summary
Kapture CX is strongly positioned for AI citation on evaluation-stage prompts because it has 359 G2 reviews at 4.5★, plus first-party comparison content like “Zendesk vs Kapture” and “Freshdesk vs Kapture.” The single highest-ROI fix is to strengthen technical/structured eligibility for AI (SoftwareApplication + FAQPage coverage and crawlability signals), because current web signals don’t confirm schema presence and the pricing page’s crawlability/SSR details are not evidenced in the live results.
Based on audit of kapture.cx · Apr 2, 2026