AI Visibility
measured50/100
Frequently Cited · in Customer Success
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
54
across 363 prompts
AI Share of Voice
56%
across 363 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Customer Success
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Gainsight CS is visible in
3Executive summary
Gainsight is highly likely to be cited by AI engines for evaluation-stage queries because it has strong third-party review presence (e.g., 1,681 G2 reviews) and clear enterprise analyst signaling (Gartner Peer Insights page exists; Gartner Magic Quadrant Leader press coverage). The single highest-ROI fix is to strengthen first-party evaluation surfaces for AI (SoftwareApplication/FAQ schema coverage and crawlable, tiered pricing/“vs” pages) so models can cite Gainsight directly for comparison and pricing prompts rather than defaulting to G2/TrustRadius.
Based on audit of gainsight.com · Jun 29, 2026