AEO Score
74
Strong Presence
Avg Prompt Score
48
across 2097 prompts
AI Share of Voice
48%
across 2076 prompts
Critical Issues
5
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Customer is visible in
6Executive summary
Customer.io is highly likely to be cited for evaluation-stage queries because it has strong G2 authority (732 reviews, 4.4★) and first-party competitor comparison pages (e.g., Customer.io vs. Braze/Iterable/Klaviyo) plus a publicly accessible pricing page with explicit tiers ($100/mo Essentials, $1,000/mo Premium). The highest-ROI fix is to ensure structured data coverage (SoftwareApplication + FAQPage for evaluation queries) and to expand/refresh comparison coverage for the remaining competitor set (MoEngage) so AI engines can confidently answer all comparison prompts.
Based on audit of customer.io · Apr 1, 2026