AEO Score
58
Growing Presence
Avg Prompt Score
6
across 299 prompts
AI Share of Voice
2%
across 278 prompts
Critical Issues
4
critical + high
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Crisp Chat is visible in
2Executive summary
Crisp is a B2B customer service software brand with strong primary review authority on G2 (189 reviews, 4.5★) and publicly crawlable pricing tiers. The biggest AI-citation risk is evaluation-stage comparison coverage: while Crisp has first-party “alternatives” and “comparisons” pages, the site’s comparison pages appear to include competitor-vs-competitor framing (e.g., “Zendesk vs Tidio”, “Freshdesk vs Facebook Chat”) which can cause citation backfire for queries like “How does Crisp compare to Intercom/Zendesk/Freshdesk/Tidio/LiveChat?”. Highest-ROI fix: create/ensure dedicated first-party pages that are explicitly “Crisp vs Intercom”, “Crisp vs Zendesk”, “Crisp vs Freshdesk”, “Crisp vs Tidio”, and “Crisp vs LiveChat” with Crisp leading the recommendation and minimal rival-rival framing.
Based on audit of crisp.chat · Apr 2, 2026