AI Visibility
measured42/100
Frequently Cited · in Live Chat
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals1/100
Weak fundamentals
Avg Prompt Score
6
across 379 prompts
AI Share of Voice
6%
across 379 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Live Chat
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Comm100 is visible in
3Executive summary
Comm100 is a B2B omnichannel customer service platform with strong third-party review presence (G2 shows 49 reviews) and publicly crawlable pricing (Live Chat Startup $39/agent/month, Plus $69/agent/month; Ultra and AI Agent require contact). The biggest AI-citation risk is evaluation-stage “vs/alternatives” coverage: while Comm100 has first-party comparison pages (e.g., Comm100 vs Tidio, Comm100 vs Freshworks), you should ensure these pages are consistently structured for AI extraction and avoid any competitor-vs-competitor framing that could cause citation backfire.
Based on audit of comm100.com · Jun 7, 2026