AI Visibility
measured29/100
Emerging · in Contact Center
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals66/100
Solid fundamentals
Avg Prompt Score
14
across 215 prompts
AI Share of Voice
10%
across 199 prompts
Critical Issues
3
critical + high
How AI Visibility breaks down
in Contact Center
Composite = 50% coverage + 30% engine breadth + 20% position, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Asterisk is visible in
2Executive summary
Sangoma is likely to be cited by AI engines for evaluation-stage queries (e.g., “Sangoma vs RingCentral” and “Sangoma pricing”) because it has strong third-party review/analyst presence (G2 seller page and Gartner Peer Insights) plus first-party “vs” comparison content. The single highest-ROI fix is to add/verify B2B structured data (SoftwareApplication + FAQPage + pricing/offer markup) on crawlable product/pricing pages so AI Overviews and LLMs can extract evaluation facts directly from sangoma.com.
Based on audit of sangoma.com · Oct 6, 2026