AI Visibility
measured10/100
Emerging · in IT Service Management
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals62/100
Some gaps
Avg Prompt Score
5
across 316 prompts
AI Share of Voice
3%
across 298 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in IT Service Management
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Vivantio is visible in
2Executive summary
vivantio.com is a B2B service management/ITSM SaaS brand with strong AI-citation inputs from G2 (297 reviews) and Gartner Peer Insights (11 reviews shown). The biggest risk for AI shortlist inclusion is missing/uncertain SoftwareApplication/FAQPage structured data and limited evidence of integration marketplace listings (Salesforce/HubSpot/Zapier/AppSource) and Reddit/YouTube presence; the single highest-ROI fix is to ensure crawlable, schema-rich evaluation content (SoftwareApplication + FAQPage) on first-party pages like pricing and comparisons.
Based on audit of vivantio.com · Apr 2, 2026