AI Visibility
measured78/100
Frequently Cited · in Customer Success
counts brand mentions in AI answers, not source citations
AEO Readiness
fundamentals58/100
Some gaps
Avg Prompt Score
87
across 567 prompts
AI Share of Voice
88%
across 549 prompts
Critical Issues
5
critical + high
How AI Visibility breaks down
in Customer Success
Composite = 60% coverage + 40% engine breadth, measured in the brand's strongest category. Position and citation depth join the score once the aggregation pipeline captures them. This is the measured Visibility score — separate from AEO Readiness, which scores fundamentals.
Per-stage performance
Cited rate · share of voice · engine consensus · sentiment, broken out by buyer-journey stage. Sentiment is the net positive−negative skew across engines that cited the brand at this stage.
Categories Totango is visible in
1Executive summary
Totango is a strong B2B Customer Success Software brand with 1,146 G2 reviews (4.3★) and active customer story pages, so it is likely to be cited for shortlist-style prompts like “What is the best customer success software?” ([g2.com](https://www.g2.com/products/totango/reviews?utm_source=openai)) The biggest AI-citation risk is evaluation-stage queries that require first-party, crawlable comparison and pricing evidence (e.g., “How does Totango compare to Gainsight?” and “How much does Totango cost?”); the domain shows pricing is largely “Talk to sales”/demo-gated on the packages page, and no first-party “Totango vs Gainsight/ChurnZero” pages were found in live search.
Based on audit of totango.com · Apr 2, 2026